We advise you to read through our policies and terms and conditions before purchasing an item. By using and purchasing anything from our website you are accepting our policies and terms and conditions.
Please allow 1-3 working days processing time for your order. During high volumes (e.g. Black Friday) please allow 2-7 working days.
All UK orders placed by 3pm Mon - Fri will be shipped out the same day using Royal Mails Tracked 24 service.
International Shipping takes between 3-25 working days (dependent on the location).
Express shipping takes between 1-3 working days.
Delayed Deliveries
In some instances deliveries may take longer than the standard shipping times stated above.
If your package is taking too long to arrive, please contact the delivery courier first and they will work with you to resolve any situation.
We are unable to refund your shipping costs in these cases.
Fraudulent orders
If your order is flagged on our system for fraud, you will need to pass further security checks before your items are shipped out.
WE WILL NOT PROCESS ANY ORDER(S) UNTIL YOU HAVE COMPLETED THE REQUESTED INFORMATION.
Lost/ Unreceived Parcels
In the unlikely event that your parcel is mistakenly noted as being delivered but you have not received it. You will need to first contact the courier to report this issue and provide us with a reference number. Reports need to be made within 10 working days of non-delivery.
If you believe your order has been lost, please allow 10 working days for domestic and 25 working days for international from the date of shipment BEFORE GETTING IN TOUCH WITH US.
This is a timeframe set by Royal Mail and we are unable to open a claim outside of it.
If you have not received your parcel after this timeframe please email us with the subject; UNRECEIVED PARCEL.
PLEASE DO NOT EMAIL WITH THIS SUBJECT OUTSIDE THE TIMEFRAME AS WE CANNOT OFFER ANY RESOLUTION.
We will open a claim which will take a further 30 days for a response from Royal Mail.
Once it has been resolved we can either refund via store credit or send you new items.
Tracking Information
ALL PACKAGES REQUIRE A SIGNATURE ON DELIVERY.
Please be sure that your shipping address is correct when placing your order. We will not be liable to replace or refund orders that are lost due to incorrect addresses.
We ship using Royal Mail shipping. Once we send the tracking number and update it on our system along with proof of postage we do not offer refunds or send out new items as we have fulfilled the order on our end.
Taxes and Duties
As the recipient, you will be responsible and liable for all import duties, customs and local sales taxes levied by the country you are shipping to. Payment of these amounts will be necessary to release your order from customs on arrival. If the item gets returned to us as a result of unpaid duties, we’ll need to deduct 10% from your order total to cover the rerouting back to us and original shipping costs will not be refunded.
Unpaid Taxes / Failed / Refused Delivery Returns
If an item/order is sent back to us due to unpaid taxes in the country of delivery, failed delivery or due to a refused delivery, shipping charges and return fees of 10% will be deducted from the refund.
Azel Clothing thoroughly inspects each item prior to shipping out to ensure none are broken or damaged. Once your package leaves our warehouse, we are not responsible for delayed, lost, or damaged items while in transit.
